Don't Let Your AI
Fly Blind

{
  // User Attributes — Properties we generate intelligently and data from your systems via integrations
  "user_attributes": {
    "user_id": "usr_8f3k2m",  "name": "Sarah Chen",  "role": "Senior Analyst",  "plan": "growth",
    "engagement_level": "power_user",  "activity_trend": "increasing",
    "last_active": "2026-03-04",  "...": "more via API or integrations"
  },

  // User Profile — A living overview of who this user is, how they use your product, and where they're headed
  "user_profile": "Experienced power user at Acme Corp, active since January 2025. Relies heavily on reporting and dashboards as core workflows. Recently exploring API capabilities — a signal they may be moving toward deeper technical integration.",

  // Recent Usage — What this user has been doing or focused on over the last 30 days
  "recent_usage_summary": "Over the past 30 days: used reporting daily, created 4 new dashboards, explored API settings twice without completing setup, managed team permissions weekly, and has not engaged with integrations at all.",

  // Recent Sessions — What happened in their most recent visits in your product
  "recent_sessions": [
    { "date": "2026-03-04", "mins": 20, "summary": "Opened reporting, duplicated a dashboard, customized filters. Navigated to API settings, viewed auth page for 90 seconds, then left without taking action." },
    { "date": "2026-03-03", "mins": 15, "summary": "Went to Team Admin, reviewed permission roles for two members. Switched between roles settings and help docs three times. Updated one role, left the other unchanged." }
  ],

  // Friction Signals — Where this user experienced issues or failed to succeed
  "friction_signals": [
    { "feature": "API > Auth",   "signal": "Visited 2x, exited",       "severity": "medium" },
    { "feature": "Team > Roles", "signal": "Back-and-forth with docs", "severity": "low"    }
  ],

  // Feature Adoption — Which features they've explored, how deeply, and how often
  "feature_adoption": {
    "reporting":    { "depth": "advanced",  "frequency": "daily"  },
    "dashboards":   { "depth": "advanced",  "frequency": "weekly" },
    "integrations": { "depth": "none",      "frequency": "never"  },
    "api_settings": { "depth": "exploring", "frequency": "recent" }
  },

  // Company Context — How the whole account is using your product across all users
  "company_context": {
    "company": "Acme Corp",  "plan": "growth",  "total_users": 34,
    "summary": "Acme Corp has 34 active users, up from 20 three months ago. The team is heavily invested in reporting and dashboards. No users have adopted integrations yet. Three users besides Sarah have explored API settings, suggesting growing technical appetite across the team."
  },

  // Personalization Directive — Direct instructions for your agent on how to personalize for this user
  "personalization_directive": "Address Sarah as a technical, experienced user — skip introductory explanations entirely. Use precise language. If she asks about APIs, acknowledge she's already started setup and guide her from the authentication step forward. Proactively recommend integrations as her highest-value untapped area. Do not suggest reporting features — she knows them better than most."
}